Let me start this post by saying, I now own six snowboards, all from different manufacturers, and I have had great experiences both purchasing and using all of my boards, and with the customer service I have received from each of these companies. Having said that, Signal Snowboards customer service has gone above and beyond what is normally expected.
Based out of Huntington Beach, California, Signal is a relatively small company that builds great snowboards. They even had a show on their YouTube channel in which they built a bunch of unique snowboards (i.e. a full candy snowboard, a Lego snowboard, an all glass snowboard) called “Every Third Thursday”. But I digress. Since the addition of John Jackson, one of the best backcountry snowboarders around, to the Pro team, Signal has started to put out new progressive shapes and technologies. One of the changes they made in the 2015-2016 season that has returned for the 16-17 season is their new Quad side cut, which was designed by and for John J. This new side cut was designed with help from JJ and is supposed to help you hold an edge better while riding fast and traversing. It does an excellent job all over the mountain and the few times I’ve been able to take it out have been incredible (review coming soon). They also now have a board with a full carbon fiber layer in the core and a carbon fiber topsheet. Like I said before, Signal builds some amazing snowboards and I think everyone, from park rats to powder hounds, should pick up one of their boards. You will not be disappointed.
Now, you’re probably thinking “oh I can’t afford another snowboard for $500+ dollars” or “why buy a snowboard right before summer?” Well, along with the new technologies Signal has been working with, they’ve also been developing snowboarding’s first ever subscription service called “Signal 6”. This is how I came to own my first Signal board, the 15-16 John J Sierra Series. This was a no-brainer for me. I desperately wanted a new board, one that I could really charge on, but I didn’t have the money to buy a board in the $500 dollar price range. I had been watching ETT for a while on YouTube and I had been becoming familiar with Signal and their program. When John Jackson joined their team and they came out with his pro model, I knew I needed it (he’s one of my favorite riders/I knew the board would rip). With Signal 6, I was able to get the board plus a TON of extra gear.
When you subscribe to Signal 6, you have two options: pay for the board outright, get 5 months of gift boxes, and receive your board as soon as it’s finished, or, you can pay $89.99 a month for 6 months, receive gift boxes each of the first 5 months, and get your board during the sixth month (you can also pay $44.99 a month for just the gift box or $99.99 a month for a board with a custom graphic). This service is unreal. The gift boxes are put together by the guys at the Signal factory and the riders on the Signal team, with the help of many different brands. I was ecstatic with the gear I received in my boxes. Each month I eagerly awaited the day I received my box, it was like I was a five year old on Christmas. The board in total cost $540 dollars, which I would have paid in full if I had purchased virtually any similar board. The gear I received inside the gift boxes easily tallied a few hundred dollars. Just a few examples, I received an old school snurfer from Signal one month, another month my box contained a pair of Wu-Tang Clan x Celtek Collab mittens (easily one of my favorite pieces of gear), and another month I got a necklace from John and Eric Jackson’s new mountain-themed jewelry company (another favorite haha). Those three items alone are over $200 dollars of extra gear, and there was way more in all of the boxes. I honestly don’t know how it could get any better. Lastly, I started my subscription over the summer, and I think that’s the best way to do it. If you start in the summer, the gift boxes work as the perfect thing to keep you connected to winter and ready for the snow. Plus, you end up getting your brand new board right as winter is starting and the resorts start to open up.
The day I got my brand new Signal Snowboard was surreal. Knowing it was coming but not really knowing what to expect, the anticipation was crazy. But as the months went on and the gear started to pile up, the stoke level ended up insanely high, and my first day on that board was amazing. It held up to all of the hype and I could not have been any happier with the decision to buy it or how I bought it. Like I said, if you’re thinking about a new board, give Signal a chance. They’re driven by snowboarders, for snowboarders and aim to make everything exactly how you want it. Scoop a board through Signal 6 and get a ton of extra gear and spread out payments so it’s easier to afford. I guarantee you won’t be disappointed.
Here’s a few photos of some of the stuff I got while on Signal 6